How can we help?

How do I apply for a place on the IGTM Hosted Buyer Programme?
Apply online via our form. The completed registration will be assessed, against the IGTM qualification criteria (please see below).  

What information do I need to provide with my application?

IGTM brings the best buyers from the golf industry together to do business. Applicants who wish to attend IGTM as Buyers must provide evidence of 3 bookings for golf holidays from clients internationally.

What are the qualifying criteria?

To be accepted as a Hosted Buyer, you are required to fulfil the qualifying criteria set by IGTM.

• Buyer must operate on an outbound basis to multiple markets, across a minimum of two continents.
• Buyer will need to show evidence of recent bookings placed in golf travel.
• Buyer MUST provide RX with three references, two of which must be direct golf travel bookings – all bookings must be made within the last 6 months for future months.
• Buyer must be an established player in the marketplace for a minimum of 12 months.
• Buyer must be a senior decision maker with the authority to procure golf travel products and services.

IGTM is all about quality connections bringing the right suppliers and buyers from the industry together to do business. Applicants who wish to attend IGTM as Buyers are pre-qualified before the show.

What is included in the Hosted Buyer Programme?

• A personalised diary of appointments with exhibitors of your choice
• Up to 5 complimentary nights at one of IGTM's official hotels plus free transfers
• The opportunity to participate in the official golf tournament  – Play at Le Château & Le Riou (Terre Blanche), Golf d’Opio-Valbonne, and Golf de la Grande Bastide
• Evening Networking – From the Welcome Reception to the Farewell Beach Party, connect with peers in a relaxed setting
• Valuable Meetings – Three days of pre-scheduled appointments matched by mutual interest, ensuring every conversation counts
• Key Market Insights – Exclusive IGTM Key Market Report and fresh data on global golfer behaviour (USA, Canada, Germany, France)

In return, Buyers are obliged to attend a minimum of 30 pre-scheduled appointments.

What is not included in the Hosted Buyer Programme?

•  Travel insurance
•  Private transfers
•  All food and beverage
•  Flights
•  Hotel upgrades
•  Additional nights’ accommodation
•  Personal extras

What am I committed to doing as a Hosted Buyer?

Qualified Hosted Buyers are committed to:

• Actively participate in the Pre-Scheduled Appointments Programme, by selecting and ranking at least 100 appointment preferences within the specified timeframe (as indicated to them by the Show Team).
• Participate in the Speed Networking in accordance with the reasonable requirements of the Show Team within the specified timeframe;
• Attend all scheduled meetings and educational sessions in their diary, as scheduled by the appointment system and Show Team.
• Complete the official Event post-show survey (sent via email) and rate their appointments (via the IGTM app).
• Wear their delegate badge and appropriate business dress as a condition of entry to the Event.
• Attend all three full days of appointments between 21–23 October 2025. Buyers are not permitted to leave the Event until all appointments are completed (Buyers wishing to leave the Event early must obtain prior written consent from the Show Team)
• Breaching these Terms and Conditions may incur a fee of €1,000.

When can I expect to hear the outcome of my application?

We endeavour to get back to applicants within 2 weeks of their application having been submitted. However, this is subject to the number of applications received at the time.

Please note, you must complete the application form fully to speed up the process and avoid further delays.

What is a Pre-Scheduled Appointment (PSA)?

A Pre-Scheduled Appointment is a 20 minute one to one appointment between a buyer and an exhibitor on the show floor. Each buyer must select a minimum of 100 exhibitors they wish to meet within our system and rank these in order of their preference. Approximately 4 weeks prior to IGTM, our system will mutually match your preferences against exhibitor preferences and availability. Your matched and confirmed appointments will then be shown in your Hosted Buyer Zone. 

How do I select my Pre-Scheduled Appointments and Destination Presentations in advance?

Qualified Hosted Buyers will be given an Access Code to log in to the ‘Hosted Buyer Zone’ on the IGTM website. Once logged into the Hosted Buyer Zone, click ‘Select Pre-Scheduled Appointments’. Select exhibitors of interest to you from the list. You can search alphabetically by an exhibitor’s name, product, or country.

The same process applies to Destination Presentations. These appointments are presentations given to a group of individual hosted buyers interested in that particular destination.

What if I miss an appointment?

Please visit the exhibitor at the earliest opportunity to arrange another time for the appointment so that they do not report you as a missed appointment. All Hosted Buyers are required to attend all Pre-Scheduled Appointments that appear in their final diary as any no-show will negatively affect the Exhibitor's diary. 

How do I view/print my diary of appointments at IGTM?

Log in to the Hosted Buyer Zone with your unique access code and click to view/ print your full itinerary. This will include your travel details and your personal appointment diary. 

How do I change my appointment once it has been confirmed?

Appointments are matched through the online system according to the preferences you have selected, you will not be able to change the appointment. Please email the Hosted Buyer team at i[email protected] for more information

What do I do if my pre-scheduled appointment is clashing with my flights?

Should a flight clash with your appointment, please contact your Hosted Buyer Account Manager.

How can I make additional appointments with exhibitors (SSA’s)?

Log in to the Hosted Buyer Zone with your unique Access Code and select “Make additional appointments”.

Is there a guide to making PSA and SSA appointments? 

Yes.  We will be hosting 2 webinars for buyers to guide you through the process.  You will be sent an invitation by email.  If you do not receive it, please email the team at i[email protected]

PSA Webinar: 10am, Monday 8 September ​​(UK Time)

SSA Webinar:  10am, Monday 29 September ​​(UK Time)

What information do you find in the Hosted Buyer Zone?

The zone is personalised for each buyer and is accessed via your email address and unique password. The Hosted Buyer Zone gives you the tools to:

•  Select your Exhibitor Appointment Preferences
•  Make additional appointments
•  Book your Destination Presentations
•  Keep up to date on what is going on
•  View your accommodation, as soon as it is finalised
•  Print your credit card validation receipt

What is the event app?

The IGTM app will enhance your onsite experience by helping manage your time at IGTM. Download the IGTM events app to plan your show on your mobile. Available on iPhone, iPad, and Android

The app is for general use by all attendees and personalised logins will be sent to all Hosted Buyers the week prior to the show so that they can access their personalised diary of appointments within the app.

Please ensure that you rate your meetings through the event app once the meeting has been concluded. 

Is Wi-Fi available at IGTM?

Yes, Wi-Fi is available on the show floor and can be accessed for free throughout the venue.

How will I know what my accommodation arrangements are?

Your accommodation arrangements are confirmed by email. You will be advised of your accommodation nearer to the event.

Your accommodation will be listed in your personalised Hosted Buyer zone, in the travel and accommodation section once this is live. This information will only be entered here once all the travel details have been agreed upon and finalised.

What should I do if I need to change my travel or accommodation arrangements?

Contact the IGTM Hosted Buyer team at i[email protected]

Please note: Changes in accommodation are subject to availability, and buyers would be responsible for any costs incurred.

Who should I contact if I need to cancel my attendance?

Cancellations of attendance will only be accepted by email to i[email protected]

This will not be effective until you have received a written acknowledgement from IGTM. Please refer to the below regarding applicable cancellation fees.

Is there a cancellation fee for Hosted Buyers?

All cancellations and reasons for cancellation must be sent to the Show Team in writing to the following email address [email protected]. Any cancellations received will be charged a cancellation fee of €600 up to the week before the show. 

A significant shortfall by the Hosted Buyer on their minimum commitment with respect to attending Pre-Scheduled appointments shall be treated by the Show Team as a cancellation of attendance and the Hosted Buyer will incur a cancellation fee of €800.

Cancellation of attendance fees and no-show fees shall be payable by the Buyer within 14 days of the closing date of IGTM.

Reed Exhibitions Limited shall take payment of such cancellation and no-show fees from the Buyer’s credit card (details of which must be provided by the Buyer on registration) fourteen days after the closing date of IGTM if the payment has not been made by other means.

What are the “No Show” fees for Hosted Buyers?

Buyers who do not inform the IGTM Team of their cancellation and do not attend IGTM will incur a no-show fee of €800. This is to ensure that the costs IGTM have incurred on the Buyer’s behalf are covered.

All Hosted Buyers are required to attend all Pre-Scheduled Appointments that appear in their final diary as any no-show will negatively affect the Exhibitor's diary. 

How do I pay the cancellation fee for Hosted Buyers?

Charges will be debited from the credit card details provided at registration.

Please let IGTM know in writing by emailing i[email protected] as soon as possible.

What is the cancellation process for Executive Buyers?

If an Executive Buyer needs to cancel their participation, they may request in writing that a colleague from their organisation attends as a replacement in their stead.

The Show Team shall make the final decision concerning whether the replacement may attend the Exhibition. In instances where the Executive Buyer cancels their participation at the Exhibition the €200 initially paid by the Executive Buyer to the Show Team will not be refunded.

What do I need to take to the show?

It is highly recommended that you bring a copy of your travel documents and your acceptance confirmation as a Hosted Buyer.

You should print your E-badge and diaries before traveling. Alternatively, download the event app to view all your conference sessions and appointments.

When will I receive my event entry badge?

If you have selected the E-badge option, an email will be sent to you approximately one week before IGTM. If you have selected to receive the badge by post, it will be sent to you approximately two weeks prior to IGTM.

What happens if I do not receive my event entry badge before the show?

If your badge does not arrive before you travel, please print your Hosted Buyer confirmation, and go to the Hosted Buyer Registration Desk in the Registration area on arrival and collect a replacement badge.

Can I substitute a colleague from my organisation as I can no longer attend?

Invitations to Hosted Buyers are non-transferable and personal to the Hosted Buyer. In instances where a Hosted Buyer needs to cancel their participation, they may submit a written request that a colleague from their organisation attends as a replacement.

On the condition that the replacement is accepted in writing by the Show Team, a cancellation fee will not apply.

Who do I contact if I have any queries with my application?

Please contact the Hosted Buyer team by email: [email protected] They will be happy to help.

How do I contact Hosted Buyer team once they are at the event?

During show times please visit the General Information where we will be happy to help you.

If you have any questions which are not answered by the FAQs above, please contact the Hosted Buyer team at [email protected]

What is an Exhibitor Listing?

Your exhibitor listing is your company’s profile on the exhibitor list. This will be used, in the official event catalogue, the mobile app, and website. Depending on your package, you can add information including, the company logo, description, product categories, press releases, videos, photos, and much more! It is a great way to generate leads and promote your company before, during, and after the event.

Can Contractors Have a Pass for the Duration of the Show, and do they Need to Pre-Register?

Contractors will be issued wristbands by security which will only be valid for the build-up and breakdown periods. Information is available in the Exhibitor Manual, accessible through the Exhibitor Portal.

Who can I contact if I Need Help with the Exhibitor Portal?

If the Portal Guide does not answer your question, please contact the Customer Services Team online.

What is the Exhibitor Manual?

The Exhibitor Manual is an online tool for exhibitors to plan, organise and order services for their stand. It details the Official Suppliers to contact, service, and package order forms, important details on Stand Build Regulations & Health & Safety Guidance for a safe and successful show. All this information should be passed on to an exhibitor’s appointed stand contractors (as applicable). The Exhibitor Manual is available via the Exhibitor Portal.

How can I access the Exhibitor Manual?

The Exhibitor Manual is available through the Exhibitor Portal. If you need assistance, please contact our Customer Service Team online.

Do I have Stand Space or an Entry Level Package?

Your contract will confirm if you have booked a ‘space only’ or ‘entry level’ package. If you have booked ‘space only’ the proposed stand design must be submitted to the organisers for approval. The services to the stand must also be ordered, using the Exhibitor Manual e.g., electrics and furniture, etc.

If you have an ‘Entry Level’ package, a modular stand will be built for you using your own design for the back wall graphic. Additional services can be ordered using the Exhibitor Manual.

What is Included in an Entry-Level Package?

When you book an Entry Level Package, the walls of the stand are built for you, and the carpet is laid, power is provided in addition to 2 chairs and 1 table. More information is available in the Exhibitor Manual or, you can contact our sales team.

What is SmartSpace?

SmartSpace is the design & build service provided by Reed Exhibitions, to help exhibitors maximise their presence at the show.

SmartSpace provides a full turnkey service, meaning that everything you need for the stand is taken care of, so when you arrive on the stand, all you need to do is put out your products and brochures.

If you would like more information on SmartSpace, please contact your account manager.

Is Power Included on the Stand?

Entry Level Packages come readily equipped with one UK-style socket. If you have any other requirements, further orders are available in the Exhibitor Manual, which is accessed via the Exhibitor Portal.

What is a Pre-Scheduled Appointment (PSA)?

A Pre-Scheduled Appointment is a 20 minute one-to-one appointment between a buyer and an exhibitor on the show floor. Each Exhibitor must select a minimum of 100 Buyers they wish to meet within our system and rank these in order of their preference. Approximately 4 weeks prior to IGTM, our system will mutually match your preferences against exhibitor preferences and availability. Your matched and confirmed appointments will then be shown in your Exhibitor Portal. 

What is the event app?

The IGTM app will enhance your onsite experience by helping manage your time at IGTM. Download the IGTM events app to plan your show on your mobile. Available on iPhone, iPad, and Android

The app is for general use by all attendees and personalised logins will be sent to all Hosted Buyers the week prior to the show so that they can access their personalised diary of appointments within the app.

Your exhibitor profile and logo will be pulled from the exhibitor list on the website.  Any products will also be included.  Your stand will be marked on the floorplan so make sure all of your information is updated in the exhibitor portal. 

Everyone who has a diary will be able to access it in the app.  You will be sent a welcome email with a temporary password.  Please ensure that you rate your meetings through the event app once the meeting has been concluded. 

Is Wi-Fi available at IGTM?

Yes, Wi-Fi is available on the show floor and can be accessed for free throughout the venue.

What are the Lead Management Tools?  

1.      RX Lead Manager App (formerly Emperia)

Avoid the hassle of business cards and capture high-quality leads directly from this mobile application when you scan buyer badges at the show.   A key benefit is the speed of follow-up as all information will be instantly available to you on your dashboard for download.

2.      Colleqt QR

Save printing costs and upload all your marketing materials to be shared with buyers through your custom QR.  We will print this for you and bring to your stand.  The contact details of any buyer scanning your QR code will be available to you on your dashboard. 

3.      Dashboard

Track your performance in real-time and find your consolidated report of all leads captured at IGTM (Lead Manager and Colleqt QR) for immediate follow-up. 

We will be holding a webinar to run though all of these tools plus the app.  You will be sent an invitation by email.  If you do not receive it, please email your account manager.

Digital Tools Webinar: 11am Thursday 9 October  ​​(UK Time)

Our team our Customer Success experts are here to support you to optimise all of our digital tools. ​Please contact the team on [email protected]