IGTM Buyer Terms and Conditions 2024



These terms and conditions govern your participation at IGTM which is owned and operated by Reed Exhibitions Limited (Company Number 00678540) whose registered office is at Gateway House, 28 The Quadrant, Richmond, Surrey TW9 1DN, UK, or any of its subsidiaries from time to time (“RX”).


International Golf Travel Market (IGTM) (the “Event”) to be held at Feira Internacional de Lisboa (FIL), Lisbon from 14 to 17 October 2024 which is owned and organised by RX.

Exhibitors means exhibitors who have contracted with RX to take stand space at the Event.

Executive Buyer means the person, approved by RX, who will be granted access to the Event as a buyer of golf travel products and services on a non‑hosted basis (i.e., without flight contributions or accommodation provided by RX).

Buyer means the golf/travel trade professional, who has been approved as a Buyer, has accepted these Terms and Conditions and has been accepted in writing by RX with authority to attend the Event as a buyer of golf travel products where complimentary accommodation, transfers and, in some cases, flight contributions may be provided by RX (i.e., qualified as a "Buyer (With Accommodation)" or a "Buyer (With Flight Contribution))".

Pre‑Scheduled Appointment Programme means the appointment programme operated by RX to co-ordinate the appointments of the Hosted Buyer with Exhibitors during the Event.

Show Team means the RX Event team.


To participate at any IGTM events, all participants must be previously qualified.

Criteria needed to qualify as an IGTM Buyer ("With Accommodation", "With Flight Contribution", "Appointment Only" or "Executive Buyer") are:

• Buyer must operate on an outbound basis to multiple markets, across a minimum of two continents.

• Buyer will need to show evidence of recent bookings placed in golf travel.

• Buyer MUST provide RX with three references, two of which must be direct golf travel bookings – all bookings must be made within the last 6 months for future months.

• Buyer must be an established player in the marketplace for a minimum of 12 months.

• Buyer must be a senior decision maker with the authority to procure golf travel products and services.

• Buyer does NOT intend to sell or promote their product at the Event.



Invitations to Buyers are at the discretion of the Show Team, who will qualify and define participation formats and invitation inclusions.


For a non-refundable fee of 25 EUR, "Buyers (Appointment Only)" will receive:

• Opportunity to play in the annual Golf Day on 14 October 2024.

• Pre-scheduled appointment diary from 15 to 17 October 2024.

• Entry to official Event networking events, e.g., closing party.  


For a non-refundable fee of 25 EUR, "Buyers (With Accommodation)" will receive:

• Up to five nights’ accommodation in Lisbon, between the dates of 13 to 17 October 2024. Buyers will be required to select their accommodation from RX’s travel platform; hotels will be made available on a first-come, first-served basis. Accommodation is provided on a bed and breakfast, single occupancy basis. RX will not be responsible for extra room costs incurred during the stay. Any room upgrades will be solely at the discretion of the hotel management and any additional upgrade charges shall be borne by the Buyer.*

• Opportunity to play in the annual Golf Day on 14 October 2024.

• Pre-scheduled appointment diary from 15 to 17 October 2024.

• Entry to official Event networking events, e.g., closing party.

*Accommodation on the 13 October 2023 is offered only to Buyers who take part in the IGTM Golf Day to be held on 14 October 2024.


For a non-refundable fee of 25 EUR, "Buyers (With Flight Contribution)" will receive:

•  Flight rebate from selected regions to Humberto Delgado Airport (LIS).*

•   Up to five nights’ accommodation in Lisbon, between the dates of 13 to 17 October 2024. Buyers will be required to select their accommodation from RX’s travel platform; hotels will be made available on a first-come, first-served basis. Accommodation is provided on a bed and breakfast, single occupancy basis. RX will not be responsible for extra room costs incurred during the stay. Any room upgrades will be solely at the discretion of the hotel management and any additional upgrade charges shall be borne by the Buyer.**

•   Opportunity to play in the annual Golf Day on 14 October 2024.

•  Pre-scheduled appointment diary from 15 to 17 October 2024.

•  Entry to official Event networking events, e.g., closing party. 

*See clause 4.2 for further information on the rebate process.

**Accommodation on the 13 October 2023 is offered only to Buyers who take part in the IGTM Golf Day to be held on 14 October 2024.


For a non-refundable fee of 100 EUR, Executive Buyers will receive:

• Opportunity to play in the annual Golf Day on 14 October 2024.

•   Entry to official Event networking events, e.g., closing party. 

•   Access to the appointment system to request meetings during the Event.

Executive Buyers are expected to:

•   Arrange their travel and accommodation to the Event independently and at their own cost.

•   Ensure the fee of 100 EUR is paid to RX. RX shall take the payment from the Executive Buyer’s credit card (details of which must be provided by the Executive Buyer upon registration).

•  Request a minimum of 15 appointments using the Event appointment system.


3.6.1    As a condition of receiving the complimentary services in relation to the Event, "Buyers (With Accommodation)", "Buyers (With Flight Contribution)" and "Buyers (Appointment Only)" must:

•   Actively participate in the Pre-Scheduled Appointments Programme, by selecting and ranking at least 60 appointment preferences within the specified timeframe (as indicated to them by the Show Team).

•   Attend all scheduled meetings and educational sessions in their diary, as scheduled by the appointment system and Show Team.

•   Complete the official Event post-show survey (sent via email) and rate their appointments (via the IGTM app).

•   Wear their delegate badge and appropriate business dress as a condition of entry to the Event.

•   Attend all three full days of appointments between 15–17 October 2024. Buyers are not permitted to leave the Event until all appointments are completed (Buyers wishing to leave the Event early must obtain prior written consent from the Show Team, otherwise cancellation fees will apply as set out below in paragraph 5).

3.6.2     Failure by any person to comply with the requirements stated above may result in immediate cancellation of attendance with penalty fees (refer to "Cancellation" section below), as well as a review of the Buyer qualification status and/or exclusion from future IGTM Buyer Programmes without refund of any sums that may have already been paid by that attendee.

3.6.3     A significant shortfall by the Buyer on the minimum commitment with respect to attending appointments shall be treated, at RX’s discretion, by the RX Show Team as a cancellation and cancellation fees will apply (refer to "Cancellation" section below). Attendance at the above sessions will be monitored on site by the Show Team.


4.1   Allowing greater flexibility, all Buyers are responsible for booking their own flights. Each Buyer arranging their own travel (namely "Buyers (With Accommodation)" and "Buyers (Appointment Only)") must provide their travel details to the Show Team by 19 August 2024. This is to be done via the Buyer Zone's online travel form or to [email protected]. Any failure to submit flight details by the deadline does not negate the obligation to attend ALL appointments in their pre-scheduled diary.

4.2   For “Buyers (With Flight Contribution)”, The Show Team will supply the Buyer with a return flight rebate from a point of departure (agreed by RX in writing) to Humberto Delgado Airport (LIS). The location of the Buyer determines the flight contribution value, with eligible buyers able to receive up to 500 EUR (at RX’s discretion). Buyers travelling from the following countries are eligible:

• Australia

• Brazil

• Cambodia

• Canada

• China

• Colombia

• Hong Kong

• India

• Indonesia

• Japan

• Malaysia

• Mauritius

• Mexico

• Myanmar

• New Zealand

• Pakistan

• Philippines

• Singapore

• South Africa

• South Korea

• Taiwan

• Thailand


• Vietnam

4.2   Flights must be purchased through RX's Flight Portal to secure a rebate, which will be paid within 30 days following the end of the Event. Rebates will be issued on the credit card that was used to purchase the ticket, in the form of a refund.  

4.3   All flights shall arrive to Humberto Delgado Airport (LIS) on October 14 at the latest and shall depart from October 17 onwards. The flight times must be allocated to ensure full participation at the Event and departure promptly thereafter. Any additional costs in reaching the agreed departure airport will be the responsibility of the Buyer.

4.4   The flight rebate value shall be calculated by the Show Team based on airfare plus boarding taxes only, excluding commissions and other taxes. Early check-in fees and the cost of one checked bag per person must be included in the agreed reimbursement amount.

4.5   In case of cancellation or no-shows at the Event the flight rebate will be automatically cancelled.

4.6   RX will not reimburse the cost of upgrades, flight change fees or travel insurance.

4.7   RX will not reimburse flights that have been booked using frequent flyer or air miles.

4.8   RX takes no responsibility for Buyers who miss their flights to or from the Event. Any replacement flights will be at the expense of the Buyer.


5.1   Replacements: Invitations to Buyers are non-transferable and personal to the named Buyer. In instances where a Buyer needs to cancel their participation, they may submit a written request that a colleague from their organisation (with decision making authority) attends as a replacement. On the condition that the Show Team accepts the replacement in writing prior to such attendance, a cancellation fee will not apply.

5.2   Cancellation of Attendance: Whilst not encouraged, Buyers may cancel their attendance to the Event with no cancellation fee payable before Monday 10 June 2024. Cancellations with no replacement received on or after Monday 10 June 2024 but before Monday 8 July 2024 will incur a fee of 300 EUR which is a reasonable pre-estimate of the losses and costs to be incurred by RX, including administration costs in cancelling and rearranging the relevant bookings. Cancellations received on or after Monday 8 July 2024 will incur a fee of 600 EUR. All cancellations and reasons for cancellation must be sent to the Show Team in writing to the following email address [email protected]. Receipt must be acknowledged by the dates specified above for the cancellation to be valid.

5.2.1   Event No-shows: Buyers who do not inform RX of their cancellation and do not attend the Event will incur a cancellation fee of 800 EUR.

5.2.2   Appointment No-shows: Appointment Holding Buyers are required to attend all the scheduled meetings that appear in their final diary, as any no-shows will negatively affect the Exhibitors’ diary. Attendance to all appointments will be closely monitored onsite by the Show Team. A maximum number of three reported no-shows will be tolerated at the Event. Starting from the fourth reported no-show, a fee of 100 EUR per missed appointment will apply if an acceptable reason cannot be provided in writing to the Show Team. If a Buyer receives over 10 no-show reports, this shall be treated as an Event No-show (5.2.1) and will incur a cancellation fee of 800 EUR and the Buyer will not be invited to future IGTM events.


5.4   The Buyer agrees that the above charges are a reasonable pre-estimate of the loss suffered by RX in the event of the Buyer breaching these Terms and Conditions.


6.1   RX takes no responsibility for:

6.1.1   "Buyers (With Flight Contribution)" who miss their Event flights.

6.1.2   For the insolvency or failure of any airline company, hotel, ground handling company or other supplier.

6.1.3   For flight cancellation or delay.

6.1.4   If the "Buyers (With Flight Contribution)" is refused permission to board the aircraft or is refused entry to Lisbon/denied a visa.

6.1.5   For any delay or loss of baggage or excess baggage charges – any subsequent dispute shall be directly between the Buyer and the airline.

Any replacement flights and other costs incurred in relation to the above will be at the expense of the "Buyers (With Flight Contribution)" or airline, where appropriate.

6.2   All Buyers must obtain adequate travel insurance coverage for their stay, and it is recommended to have adequate cancellation insurance to cover the instances referred to in paragraph 6.1, insurance for their baggage and medical insurance, as well as any travel-related costs due to cancellation.

6.3   Individual visa requirements, travel permits, other licences and inoculations will be the sole responsibility of the Buyer including any necessary costs incurred.

6.4   Force Majeure: Force Majeure shall include, but not be limited to: fire; casualty; flood; epidemic; pandemic; World Health Organisation travel advisory or travel alert; earthquake; explosion or accident; blockade embargo; inclement weather; governmental restraints; restraints or orders of civil defence or military authorities; act of public enemy; riot or civil disturbance; act or threatened act of terrorism, strike, lockout, boycott or other labour disturbance; Venue cancellation; inability to secure sufficient labour; technical or other personnel failure; impairment or lack of adequate transportation facilities; inability to obtain condemnation, requisition or commandeering of necessary supplies or equipment; general fuel or energy shortages, local, state or federal laws, ordinances, rules, orders, decrees or regulations whether legislative, executive or judicial, and whether constitutional or unconstitutional; or acts of God, or any other cause or causes not reasonably within the control of RX. RX, its agents, its employees, and its subcontractors shall not be liable for loss, damage or delay resulting from a Force Majeure event, or any other circumstances outside RX’s or its subcontractors’ control which shall make it impossible or inadvisable for RX using its reasonable discretion to hold the Event at the time and place provided or interferes with RX’s ability to get the Buyers to the Event or to provide flights, hotels, transfer appointments, events or other services to Buyers. RX reserves the right to re-schedule the Event at another date and/or at an alternative site, which will be advised to the Buyer by email.

6.5   RX shall not be liable to Buyers, in contract, tort (including negligence) or otherwise for any loss of profit, loss of business or revenue, loss of anticipated savings or any indirect or consequential loss or damage, costs or expenses arising out of or in connection with the Buyers’ attendance at the Event.

6.6   RX shall not be liable for the death or personal injury of any Buyer save where such liability cannot be excluded under English Law.

6.7   The total aggregate liability of RX to the Buyer in respect of their attendance at the Event under these Terms and Conditions whether in contract, tort (including negligence) or otherwise shall not exceed 300 EUR.

7.     GENERAL

7.1   Completion of an online or other application form applying to become a Buyer at the Event does not automatically guarantee a place at the Event. Applicants will be notified in writing by the Show Team if their application is successful. The Show Team's decision is final. Only one application form may be completed by each proposed participant, and only the first application form will be accepted. Applicants must be over the age of 18.

7.2   Successful applicants will only be accepted as "Buyers (With Accommodation)", "Buyers (With Flight Contribution)", "Buyers (Appointment Only)" and Executive Buyers at the Event if they have read and agreed to these Terms and Conditions, have ticked the relevant boxes on the online application form, and have provided their credit card details.

7.3   RX reserves the right to unilaterally amend these terms at any time without prior written notice and / or remove any Buyer from the programme and to withdraw flight contributions, accommodation, and pre-scheduled appointments at its complete discretion without liability if it determines that it is in the best interests of the Event and the Exhibitors, or their attendance is likely to damage the goodwill or reputation of the Event.

7.4   It is important for all types of Buyers to understand that the Event is solely for business purposes and targeted at influential people working within the golf travel industry.

RX understand that a number of "Buyers (With Accommodation)" and "Buyers (With Flight Contribution)" would like to take an accompanying person along with them when travelling to destinations where IGTM events take place. This is perfectly acceptable; however, we would like to draw your attention to the following points:

•  The Show Team can book a twin/double room, but any additional costs incurred in respect of the room or breakfast or otherwise for the accompanying person are payable by the guest upon check out.

•  The Show Team will not be able to advise on the additional costs until the accommodation has been confirmed; charges will vary according to the hotel.

•  No flights can be booked by the Show Team for the accompanying person.

•  The Event, networking events (both business and social) and FAM trips (if applicable) are purely for qualified IGTM badge holders only and accompanying persons will not be allowed entry to the venues.

7.5   These Terms and Conditions and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to these Terms and Conditions, the validity and performance hereof or their formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with English law (save that the conflicts of law principles will be expressly excluded). The parties hereby irrevocably acknowledge and agree that the English courts shall have exclusive jurisdiction in respect hereof.

7.6   RX will use your personal information for the purposes of fulfilling these Terms and Conditions, including disclosure to travel and destination management companies, conference service providers as well as our exhibitors in connection with your attendance at the Event, and Buyer acknowledges RX processes personal information subject to RX’s Privacy Policy at https://privacy.rxglobal.com.

7.7   By agreeing to these Terms and Conditions, the Buyer provides consent for RX to send communications relating to that Event edition, to be sent via email, including but not limited to:

•  Buyer Qualification Process

•  Pre-Scheduled Appointments

•  Self-Scheduled Appointments

•  Travel and Accommodation

• App Meeting Ratings

•  Post-Show Survey

Media Attendance Terms & Conditions

International Golf Travel Market (IGTM) is the meeting place for the global B2B golf travel community, organised by Reed Travel Exhibitions.

IGTM invites editors and journalists to attend this event to gather information about the world’s most sought after golf destinations, accommodation providers, and unique golf travel experiences as well as attend valuable, knowledge-led education sessions.

IGTM is an invitation-only event and governed by a strict policy in relation to the members of the media who are accredited to attend. Within the registration application, all media are asked to outline their current interest in golf travel and to submit three articles they have written within the last six months on golf travel. We reserve the right to reject media registration requests.

Media accreditation is open only to senior editors and journalists within the following categories:

• Golf Trade Press
• Golf Travel Consumer Press
• Golf Consumer Press with influential travel sections
• Travel Trade Media with specific golf travel sections
• Freelance Writers focusing on golf travel with ongoing relationships with media as above
• Golf Travel Bloggers/Influencers
• Leading newspapers with influential travel sections or supplements
• Radio stations with relevant formats on golf travel
• TV stations and production companies with relevant formats on golf travel

N.B. Meeting the minimum criteria does not guarantee acceptance.

Accreditation is not permitted to:

• Publishers and members of publishing companies
• Sales staff
• Advertising and Marketing staff
• PR agencies and media companies
• Photographers

Completion of an online or other application form to attend IGTM as Media does not guarantee entry to the event. Both successful and unsuccessful applicants will be notified by the PR team - Spotl1ght Communications.

Media registration will close approximately one week before the event. All media are required to be pre-qualified and it is not possible to register onsite. We reserve the right to refuse admission to all those who are not registered. IGTM media badges will not be sent in advance and will be available for collection from the onsite registration desk. Proof of identity will be required.

For any questions, please contact the IGTM PR Team at Spotl1ght Communications:

Alexandra Gore
+44 (0) 20 8334 4004
[email protected]

Nina Gardiner
+44 (0) 20 8334 4003
[email protected]